Effective Date: 29 September 2026
At Sitara Housekeeping, we aim to provide reliable and professional housekeeping and cleaning services. This Refund and Cancellation Policy explains the general rules applicable to cancellations, rescheduling, and refund requests.
1. Cancellation by Customer
If you wish to cancel a confirmed service, please contact us as early as possible before the scheduled service time.
Refund eligibility will depend on whether work has commenced and whether Sitara Housekeeping has already incurred costs in preparing for or providing the service.
2. Cancellation Before Service Commencement
Where a customer cancels a service before work has commenced, any eligible refund will be determined after considering reasonable costs already incurred in relation to the booking, such as committed manpower, transportation, materials, equipment, or other booking-specific expenses.
Any specific cancellation conditions communicated to the customer at the time of booking will also apply.
3. Cancellation After Service Has Started
Once the housekeeping or cleaning service has started, payments for work already performed and costs already incurred will generally not be refundable.
If the service cannot be completed, the circumstances will be reviewed and any applicable refund or adjustment will be determined based on the unperformed portion of the agreed service and applicable law.
4. Completed Services
Payments for services that have been fully performed are generally non-refundable.
If you are dissatisfied with a completed service, please contact us promptly and provide details of the issue. We will review genuine service-related complaints and may, where appropriate, arrange corrective service or another reasonable resolution.
5. Advance Payments
Where an advance payment is collected to confirm a booking, refund eligibility will depend on the timing of cancellation and any costs already committed or incurred for the booking.
Any booking-specific non-refundable amount, if applicable, will be communicated to the customer before payment or confirmation.
6. Rescheduling
Customers may request to reschedule a service by contacting us before the scheduled service.
Rescheduling is subject to staff and service availability. Additional charges may apply where costs have already been incurred or where the new service requirements differ from the original booking.
7. Cancellation by Sitara Housekeeping
If we are unable to provide a confirmed service due to staff unavailability, operational issues, emergencies, or other circumstances, we may offer:
- Rescheduling to another mutually convenient date or time; or
- A refund of the amount paid for the portion of the service that we are unable to provide, where applicable.
8. Refund Processing
Where a refund is approved, it will normally be processed to the original payment method or another mutually agreed payment method.
The time taken for the refunded amount to appear in the customer’s account may depend on the bank, payment gateway, UPI provider, card issuer, or other payment service provider.
9. Incorrect or Duplicate Payment
If you believe that you have been charged incorrectly or have made a duplicate payment, please contact us with the relevant payment details.
After verification, any amount found to have been incorrectly or additionally collected will be handled appropriately.
10. How to Request a Cancellation or Refund
To request a cancellation, rescheduling, or refund, contact us with your name, mobile number, booking/service details, service date, and payment information where applicable.
Sitara Housekeeping
Plot No. 116, Kutlupur, Ramnagar
Varanasi – 221008, Uttar Pradesh, India
Mobile: +91 9935561405
Email: support@sitarahousekeeping.in
11. Policy Updates
Sitara Housekeeping may update this Refund and Cancellation Policy from time to time. The latest version will be made available on our website.