Sitara Housekeeping (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quotation, book a service, or otherwise interact with us.
1. Information We Collect
We may collect personal information including:
- Full name
- Mobile number
- Email address
- Residential, office, or service address
- City and PIN code
- Details regarding the housekeeping or cleaning service required
- Preferred service date and time
- Communication made through phone, email, website forms, or WhatsApp
- Payment and transaction-related information, where applicable
We may also collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, and cookies or similar technologies.
2. How We Use Your Information
We may use the information collected from you to:
- Respond to your enquiries
- Provide quotations and service information
- Schedule and manage housekeeping services
- Contact you regarding your booking or service request
- Provide customer support
- Process and confirm payments
- Send service reminders and important updates
- Improve our website, services, and customer experience
- Send promotional or marketing communications where permitted by applicable law
- Prevent misuse, fraud, or unauthorized activities
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information.
We may share information with our employees, housekeeping staff, service partners, contractors, payment service providers, technology providers, or other parties where reasonably necessary to provide the requested services.
Information may also be disclosed where required by law, regulation, court order, or a lawful request from a government authority.
4. Service Address and Customer Information
As our services may be provided at customers’ homes, offices, commercial properties, or other locations, we may need to collect and share relevant address and contact information with the personnel assigned to perform the service.
Such information will be used only as reasonably necessary for providing and managing the requested service.
5. Payments
Where online or electronic payments are accepted, payment transactions may be processed through third-party payment service providers. Their collection and processing of payment information may be governed by their respective privacy policies and terms.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and support analytics or advertising activities.
You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, meet legal obligations, and protect our legitimate business interests.
9. Your Rights
Subject to applicable Indian law, you may contact us to request access to, correction of, or deletion of personal information held by us, where applicable.
You may also request that we stop sending promotional communications to you.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Sitara Housekeeping
Plot No. 116, Kutlupur, Ramnagar
Varanasi – 221008, Uttar Pradesh, India
Mobile: +91 9935561405
Email: support@sitarahousekeeping.in