Effective Date: 29 September 2026
Welcome to Sitara Housekeeping. These Terms and Conditions govern your use of our website and the booking and use of housekeeping, cleaning, and related services provided by Sitara Housekeeping.
By requesting, booking, purchasing, or using our services, you agree to these Terms and Conditions.
1. Our Services
Sitara Housekeeping provides housekeeping, cleaning, and related support services for residential, commercial, and other properties in India, subject to service availability.
The exact scope of work, price, service duration, number of personnel, materials, equipment, and other requirements may vary depending on the service selected or quotation provided.
2. Service Booking
Customers must provide accurate information while requesting or booking a service, including their name, contact details, service address, property details, and service requirements.
A service request will be considered confirmed only after confirmation from Sitara Housekeeping and, where applicable, receipt of the required advance or full payment.
3. Pricing
Service prices may depend on factors including:
- Type of service
- Size and condition of the property
- Number of personnel required
- Duration of work
- Location
- Equipment and materials required
- Frequency of service
- Additional customer requirements
Any additional work outside the originally agreed scope may be charged separately after informing the customer.
Applicable taxes, if any, may be charged in accordance with Indian law.
4. Customer Responsibilities
The customer is responsible for:
- Providing correct service and contact information
- Ensuring reasonable and safe access to the service location
- Informing us about any sensitive, valuable, fragile, or hazardous items or areas
- Providing access to electricity, water, or other basic facilities where required for the service
- Keeping cash, jewellery, important documents, and other valuable belongings secured
- Informing us in advance of any special cleaning or handling requirements
5. Service Performance
We will make reasonable efforts to provide services professionally and within the agreed schedule.
Service timings may be affected by circumstances including traffic, weather, staff availability, emergencies, access restrictions, or other circumstances beyond our reasonable control.
Where a delay or rescheduling becomes necessary, we will make reasonable efforts to inform the customer.
6. Inspection and Complaints
Customers are encouraged to inspect the work after completion.
If you have a genuine concern regarding the service, please contact us as soon as reasonably possible after completion so that we can review the issue.
Where appropriate, we may offer corrective service or another reasonable resolution after reviewing the circumstances. Any resolution will depend on the nature of the complaint and the service provided.
7. Damage and Valuable Items
Customers should inform us before the service begins about delicate surfaces, fragile items, special materials, pre-existing damage, or items requiring special handling.
Sitara Housekeeping will not be responsible for pre-existing damage, normal wear and tear, damage resulting from defective or unstable items, or damage arising from incorrect or incomplete information provided by the customer.
Any claim regarding alleged damage should be reported promptly with reasonable supporting information.
8. Health and Safety
We reserve the right to refuse, suspend, or discontinue a service where the working environment presents an unreasonable health or safety risk to our personnel or where the requested work is unlawful or materially different from what was disclosed at the time of booking.
9. Cancellation and Rescheduling
Customers should inform us as early as possible if they need to cancel or reschedule a confirmed service.
Cancellation, rescheduling, advance payment, and refund eligibility will be governed by our Refund and Cancellation Policy and any specific terms communicated at the time of booking.
10. Payments
Customers must make payment using the payment method and within the timeline communicated at the time of booking or invoicing.
Where an advance payment is required, the booking may not be treated as confirmed until the advance is received.
11. Third-Party Services
We may use third-party service providers for payment processing, communication, technology, or other operational requirements. Such third-party services may be subject to their own terms and policies.
12. Website Use
Users must not misuse our website, attempt unauthorized access, introduce malicious software, interfere with website functionality, or use our website for unlawful or fraudulent purposes.
Website content, including text, branding, graphics, and other materials owned by Sitara Housekeeping, may not be copied or commercially used without permission, except as permitted by law.
13. Limitation of Liability
To the extent permitted by applicable law, Sitara Housekeeping will not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded under applicable law.
14. Changes to Terms
We may revise these Terms and Conditions from time to time. Updated Terms will be published on our website with the revised effective date.
15. Governing Law
These Terms and Conditions will be governed by the laws of India.
Any dispute will be subject to applicable Indian law and the jurisdiction of competent courts, subject to any mandatory rights or remedies available to consumers under applicable law.
16. Contact Us
For questions regarding these Terms and Conditions, please contact:
Sitara Housekeeping
Plot No. 116, Kutlupur, Ramnagar
Varanasi – 221008, Uttar Pradesh, India
Mobile: +91 9935561405
Email: support@sitarahousekeeping.in